Refund Policy:

At TruElements & Co, we take great pride in offering high-quality products, but due to the nature of our offerings, we are unable to accept refunds or exchanges. We understand the importance of addressing allergy concerns, and we encourage customers to contact us through our contact page to communicate any specific allergy concerns or product inquiries. In the rare event that you receive a defective item, we kindly request that you reach out to us with a picture providing evidence of the defect, and we will promptly address the issue to ensure your satisfaction. Your confidence in our products and your overall shopping experience are of utmost importance to us.

We currently offer shipping services exclusively within Canada. We do not ship internationally at this time.

Order Processing Time:

Orders typically ship within 3-5 business days after payment verification, excluding weekends and holidays. You will receive an email confirmation with tracking information once your order has been shipped.

Shipping Costs:

Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping cost at checkout before completing your purchase.

Tracking Your Order:

For orders with tracking, you will receive a tracking number via email once your order has been shipped. You can track the status of your package by visiting the carrier's website and entering the provided tracking number.

Delivery Address:

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Shipping Delays:

While we make every effort to ensure prompt delivery, please be aware that unforeseen circumstances such as extreme weather conditions or carrier delays may affect shipping times. We appreciate your patience in such situations.